The “Entitled Local” presented them with a very difficult situation, no doubt. And that’s what comes back to living in a ski town myself. If I had acted like that, I should have been taken aside and asked to leave, or to come back at the time of my reservation.
Yes, management was in a bad position of their own making. Hopefully, as they review the game films, they will develop some different protocols.
Steak is always fantastic, accompanied with great service. You can tell they care about the dining experience of their patrons.
It’s a busy place and can be tough to get in. Very trendy for sure.
When we showed up, they were asked to vacate one of the seats. Instead of honoring their original reservation, the gentleman proceeded to stand next to his date and right next to me, leaving almost no room to move.
What a fabulous restaurant! My friend and I were "walk-ins" and the staff was wonderful about seating us. Meghan (sp?) the manager did everything in her power to make it work for us. And now the food...WONDERFUL! One of the best steaks ever!! If you are in Park City, you must go to this great restaurant. The piano player was a wonderful plus in the bar area so at least go there for drinks.
Encountered an interesting situation at Prime. They have a piano bar (the musician is the manager’s husband and he’s good!). They also will make you a reservation at the bar or in the bar area so you can enjoy the music.
So we said something to the hostess. They spoke to the couple, to no avail. So on our evening went until finally there was a bit of a verbal altercation when the Mr. Entitled was a smart rat to my girlfriend. I’m glad he took the low road and signed his tab and left.
We had a reservation at 8:15 and arrived actually at 8:11. A local couple had a reservation for 9:30 and arrived at 8:00. They were told that the seats were reserved, but, being “Entitled Locals” they sat down anyway, taking one of our reserved seats.
Plus, for the friends who run the places I frequent in my ski town, I would never act that way to their patrons. That’s their life blood, and I would in no way violate that in such a caddy and disrespectful way.
I had the 16 oz Rib Eye and it was absolutely delicious. I’ll be back for sure. My side of Asparagus unfortunately wasn’t that great but i was there for the steak !
The food was OK. Ordered crab cake appetizer that came out in about 3 minutes had obviously had been sitting for a while. They were room temp & were sent back. Same for the creamed spinach with the steak.
I’m tall and broad shouldered so enjoying the last night of our ski trip with my girlfriend with a dude about 2 inches off my right arm was not the idea of a romantic evening.
“Entitled” Local vs. Tourist Couple
I live in a ski town and frequent many of the local establishments, so I totally get what it’s like to know bartenders and managers by name and to have your drink waiting for you while you’re taking your coat off.
Best Steak in Park City!!! Service was great and Megan the Manager is wonderful. Will be back
3. Develop a protocol for such situations so future guests don’t have to go through this.
1. Stop sending food out at room temp.
Will I be back? Not any time soon. Is food cost of about $35 worth a bad review? You make the decision.
2. Honor reservations.
At that moment we were both equals. Both spending a lot of money (they apologized profusely and gave no discounts), we both were there to enjoy the entertainment, ambiance and a good meal. It was tarnished for both of us. We had the reservation. Theirs was later.
So the food is OK. It’s the best place in PC for a steak, so there’s not a lot to push them to be better. When you’re the only game in town, unfortunately you can get away with stuff like that.
4. If you choose not to act, and put somebody through an uncomfortable evening, buy their dinner.
Prime Steak House And Piano Bar is a US Bar based in Park City, Utah. Prime Steak House And Piano Bar is located at 804 Main St, Park City, UT 84060, USA.
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