I admit that I enjoy conversing and interacting with restaurant staff, they have a hard job and should be praised. I wanted to express my appreciation to the chef for his preparation of the meal, but when she swung by to ask how the meal was, she walked away Before I could answer her.
Wow! The food, it's all about the FOOD. In addition to their great FOOD, they have a good selection of beer. Excellent service & friendly staff.. Lunch or dinner, this is a great place with fantastic menu selections.
Walked in and we were greeted by two hosts that were awesome and friendly. They let us pick where we wanted to sit and then the trip went downhill.
Daun was our waitress and extremely rude. I was asking about the bottled beers that are full strength, which in Utah, it is already is clear it's over 4%. What I asked was what was the alcohol content of the imperial stout they had here. She stated it was full strength. I said that I understood that, as it was under the full strength beer section, but asked again the alcohol content. She treated me as if I had no idea what I was talking about and reiterated it's full strength. I ordinarily would have walked out at this point, but did not as the company I was with wanted to stay.
I got the pasta... I don't exactly remember the name of it but it was DELICIOUS! I absolutely loved it. The roasted tomatoes were juicy and squishy. The mushrooms, which I usually dislike, was absolutely delightful. The noodles were cooked perfectly and the sauce was absolutely lovely. I never had mandoy sauce before but I would again if it tasted like this!
Two-stars are given solely because the food in and of itself was completely without fault. Three stars were lost because of our waitress.
I will never set foot into this place again without a reservation, and advise those reading this to do the same. I hope that a reservation receives far greater customer service.
This occasion: fantastic food, poor service.
I decided not to order any drinks from here, but went across the street to the bar Rockin Riley's for a few drinks before my food was served and came back, as the service was painfully slow. With so many other amazing choices in Park City, do yourself a favor and don't go here.
If it were not for the fact that my date specifically asked me to refrain from telling the waitress how disappointed I was with her performance, I would have said something to her then and there. Moreover, had I been under any other circumstance, there would have been absolutely no tip left for her; however, I realized that to leave with an empty tip would reflect poorly on us, as we have visited this restaurant before and plan to continue making the drive from Provo, a tip for her subpar service would go miles.
When spending at or over $100 on dinner for two, one expects a certain level of service–this is common sense.
Waitress spent ~15min at a table of male guests conversing about everything under the sun–would she would pick a spouse based on their owning a swimming pool or wine cellar, the guests' thoughts on picking up girls at bars, and I would go so far as to say outright flirtation–all while my date and I were waiting for her to swing back around to order our dessert.
3 hour dinner. Service was non existent. Would have been a complete disaster, but the food was very good. Way too many choices to ever go back.
What she did was disregard her job, and completely act as an individual, not a part of a machine. Being that she was one of at most two individuals waiting tables upstairs, she should have known better and been able to maintain professionalism, cutting away from superfluous conversation and avoiding the neglect of her other tables.
Bistro 412 is a US Bar based in Park City, Utah. Bistro 412 is located at 412 Main St, Park City, UT 84060, USA.
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