I have shopped at TJMaxx frequently (say 20-30 times) and this by far was the WORST experience. I walked out angry and frustrated and have never been treated so badly by the cashier, Tracy and store manager!
The staff is kind and the selection is good. The only problem is the store is ALWAYS freezing! Today I wore a sweater and a coat and I was still freezing. I was shopping with my daughter and grandbaby and we had to find a hat and a blanket for the baby. I've complained before about the temperature but it never changes. It's miserable to shop there and I can't wait to leave.
I went in today at 12:28 pm to buy and return an item past 30 days and she gave me a hard time saying I could not return this item. I told her I'm aware of the policy and I can return it. She said no. I asked twice to talk to the manager because Tracy refused to ring up the return and after the 3rd time, she finally called up the manager. The store manager came by and that's when Tracy changed her story to say she was giving me store credit. I confronted Tracy about the change in story and the Store Manager brushed it off.
When I checkout, Tracy left all the items on the counter and pushed it to me. She didn't bag them, didn't say a word and just left the items on the counter. She waited while I put each item in the bag (I've never experienced any cashier this rude do this!). I left and told the Store Manager about Tracy and as if the Manager knew about her terrible behavior, she said OK as if it was completely acceptable. WORST EXPERIENCE and I'm astounded by how they treat customers!!!
They have a decent selection of goods in most departments. The store is clean and organized. The staff was friendly during each of my visits.
I think this is the best TJ Maxx in the state. My only complaint is they don't have a very large selection in the 30 inch waist area. Other than that. Five star for sure.
Store was disorganised and messy. Was looking for a dog coat and they were scattered in 3 different places andhalf were off the hangers and just thrown back onto the rack. Very difficult to find what I wanted.
T J Maxx is a US Department Store based in Park City, Utah. T J Maxx is located at 6400 N Hwy 224, Ste A, Park City, UT 84098, USA.
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